The HIBER6 Mattress

The mattress must be continuously supported by a foundation. For slatted frames in Double, Queen, King and California King sizes, a longitudinal central beam with a center leg support is required.

HOW TO CARE FOR THE MATTRESS

1. Rotate the mattress every month for the first 6 months, every 3 months thereafter
2. Never bend a foam mattress more than 30 degrees.
3. Use a quality bed frame. To avoid structural damage and voiding of your warranty, double, queen and king size sets must also be used with a rigid center support with a leg.
4. Do not get the mattress wet.
5. Use a mattress encasement to keep the mattress clean and healthy.
6. If you purchased a mattress only, it must be supported by an acceptable foundation or bed frame that prevents the mattress from bending/bowing.
7. Do not use an iron or excessive heat on the mattress

We encourage our customers to carefully review each product description and confirm that the dimensions and details meet their expectations before placing an order.

We include free shipping to most locations in Canada and the USA on order of $3000 and above. For orders under $3000 Shipping fees are calculated at checkout based on the products in the order, these rates are for single parcels so we recommend reaching out to our team through our Contact Form for quotes on larger orders.

In the event of a rate error at checkout Best Rated Finds reserves the right to offer a corrected shipping rate with proof of cost and request to have the cost covered or to cancel the order if the cost is not agreeable to both parties.

Cancellations

1. You can cancel an order free of charge within 24 hours of the initial purchase. All cancellations after this time will incur a cancellation fee as shipments are prepared within approximately 24 hours of the initial purchase. 
2. Mattresses that are processed for shipment and canceled more than 24 hours after purchase will incur a fee of $50 for twin and twin xl sizes and $70 for full, queen and king sizes. Custom orders produced are not cancellable as these items can't be resold in most cases.
3. Pillows that are processed for shipment and canceled more than 24 hours after purchase will incur a fee of $25. 
4. Adjustable bases that are processed for shipment and canceled more than 24 hours after purchase will incur a fee of $75.
5. If you need to cancel your order because of a shipping quote error Haven will not charge any fees for the order cancellation.

Change of AddressChange of address is free of charge within 24 hours of the initial purchase. All change of address after that time will incur a change of address fee charged by the courier but collected by Haven. $25  (small items) and $45 for Fedex (larger items)I Items being shipped Canada Post (Bedface bedding) are not available for change of address. Return to senderA package returned to the sender or refused delivery of, will be subject to an additional fee to cover the extra freight incurred. 

We encourage our customers to carefully review each product description and confirm that the dimensions and details meet their expectations before placing an order. We gladly accept returns on new, unopened products (such as mattresses that remain sealed and compressed in their box) within 30 days of delivery. Refunds will be issued less any processing and return shipping fees.

Please note that used mattresses are final sale. However, if you experience a manufacturing defect, we will be pleased to assist you with a warranty claim and ensure the matter is resolved. Simply reach out to us through our Contact Form.

If your parcel arrives damaged in transit, we recommend—if possible—that you decline the delivery with the courier and notify us promptly through our Contact Form. Should the parcel be delivered in your absence and arrive damaged, please contact us right away so we can assist.

Mattress Warranty:

QUALITY, RELIABILITY & DEPENDABILITYCongratulations on your new Haven mattress - welcome to the family! Haven is  dedicated to providing the highest quality sleep products. Thanks to our Quality Control Process you can feel confident that your Haven Mattress will provide restful sleep for years to come. With simple care, your new mattress will give you many years of healthy, comfortable sleep. Please read carefully the terms of the Limited Warranty and other information in this brochure. We recommend that you keep this warranty together with your sales receipt in a safe place.HAVEN LIMITED WARRANTYHaven warrants this product to be free from defects in material and  workmanship as described in this warranty (hereinafter referred to as the  “Limited Warranty”).LENGTHS & CONDITIONS OF THE LIMITED WARRANTYThis Limited Warranty starts on the date of purchase.. If a manufacturing defect  occurs during the warranty period, Haven will repair or replace (at Haven's option) the defective mattress and/or foundation. If  replacement is required, Haven may substitute materials of equal or  higher quality if the like components are NOT available. Except for such repair or replacement; Haven is not responsible for any transportation  costs, loss of use or any other claim. NOTE: Repair or replacement of a mattress and/or foundation does not extend this Limited Warranty nor begin a new warranty period.THE HAVEN LIMITED WARRANTY IS VALID ONLY UNDER THE FOLLOWING CIRCUMSTANCES:

1. You must be the original purchasing consumer.
2. You must provide a copy of the digital purchase receipt clearly showing the date of purchase and the purchase price.

You must complete the Warranty Service Request QuestionnaireTHE HAVEN LIMITED WARRANTY DOES NOT COVER THE FOLLOWING:

1. The mattress fabric covering materials
2. Normal body impressions of less than 2".
3. Comfort or firmness preference of the product.
4. Product that is sold/shipped outside the country.
5. Sheet fit; Haven does not warrant that the mattress will fit a particular sheet size.
6. Transportation charges to and from the factory.
7. Compensation for loss of use.
8. Products sold for commercial or institutional use.
9. Normal wear and tear, a gradual depreciation of support and comfort over time from regular use.

THIS WARRANTY WILL NOT APPLY IF THE MATTRESS IS SUBJECTED TO ABUSE OR IMPROPER CARE SUCH AS, BUT NOT LIMITED TO:

1. Inadequate support from a weak or unsuitable foundation.
2. Inadequate support from an unsuitable frame, or bed.
3. Stains, soiling, burns.
4. Excessive abuse or lack of care.
5. Upholstery compacting due to insufficient rotating
6. Use of a board between the mattress and foundation
7. Any damage as a result of moving or other subsequent relocation.

WHAT TO DO IF WARRANTY SERVICE IS CONSIDERED:

1. Contact the Haven Customer Service and complete a warranty questionnaire
2. Haven product label and law label must be intact, and remain affixed to the bedding.

CARE FOR YOUR NEW MATTRESS

1. BODY IMPRESSIONS: The materials used in this mattress are designed to  conform to your body’s individual contours. Normal settling of materials is to  be expected and is not structural or manufacturing defect.
2. MOVING: Do not bend, fold or stand your mattress as internal damage may result. Do not stand or jump on the mattress. It is not built for that kind of weight concentration. By carrying a mattress on it’s side, it is less likely to get damaged. It should be stored flat.

INSTITUTIONAL AND COMMERCIALHaven Mattresses used in institutional or commercial applications are not specifically designed for this purpose and are not covered under this warranty.  Commercial and institutional products sold direct to the business/institution will have the proper corresponding law label and warranty code affixed.