To keep your jewels looking their best, avoid wearing them in the shower, bath, or pool — a little care goes a long way in keeping them sparkling for years to come.

Shipping policy

How will you know your Online Order has been shipped?

As soon as you place an order for a Freckle Face Jewelry item, you will receive an email confirmation. Once the order has been processed, you will receive another email confirming dispatch as well as the relevant details for tracking your delivery.

How long until you receive your Online Order?

Depending on your location, delivery will be within 2-5 business days for items that are "In stock". Delivery to remote areas may take longer but our aim is to deliver your order as quickly as possible.

Delivery Services - Courier or Post

Small, Medium, Large, or Oversized Orders will be delivered via Post or Courier and costs will be calculated based on volume and distance in the checkout. Please note for delivery of bulky items to remote areas, we may be required to obtain a quote separately, please contact us directly to place your order.

Note that a signature will be required upon delivery at the nominated address. Delivery will occur between 9:00 am and 5:00 pm Monday - Friday and we are unable to provide an exact time prior to delivery.

Your Shipping Address

Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

Insurance

InteriorTonic will cover the insurance of your purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by InteriorTonic and transfer of responsibility in the same way.

We encourage our customers to carefully review each product description and confirm that the dimensions, colors, and details meet their expectations before placing an order.

Returns & Exchanges

Your happiness means the world to us! While returns or refunds are currently not offered, we are always here to help if there’s an issue.

Please note: We may not be able to offer exchanges for pieces that show signs of regular wear, tear, or age.

To keep your jewels looking their best, avoid wearing them in the shower, bath, or pool — a little care goes a long way in keeping them sparkling for years to come.

Oops, Something Broke?

If your Freckle Face Jewellery arrives damaged or breaks unexpectedly, don’t worry — We’ve got you. Just send me a message through our Contact Form, or on Social Medias on Facebook @Best Rated Finds or Instagram @best_ rated_finds with a photo of the item and your location. We’ll let you know if it can be fixed or replaced, and we’ll take care of it together.

No need to return the item unless I specifically ask you to — easy peasy.

Exchanges

Need to swap something out? No problem — just reach out first to get the okay. If your exchange is approved, the item must be returned in brand-new condition within 14 days of purchase.

Kindly note: return shipping costs are the responsibility of the customer.

Thanks so much for your purchase! We are here to help you love every piece you wear.