Point Large Sherpa Ottoman & Footrest<br> Indoor Use

Shipping and Deliveries

An important message about deliveries

By finalizing your purchase, you're not just obtaining a fantastic item; you're also taking on an important duty. To guarantee the smooth and secure receipt of your order, it's crucial that you or a designated representative be present at the delivery address on the scheduled delivery day. This measure greatly reduces the risk of any delivery issues.

As soon as your order is on its way, we will send you a tracking number. This number is your key to keeping an eye on your package's journey in real-time. Regularly checking the tracking information is the best approach to be ready for your order's impending arrival.

Timeline & Restrictions

We only deliver within the provinces of Canada, except any lighting products not available in British Columbia due to Province restrictions and regulations. The Northwest Territories, Yukon, and Nunavut are excluded from our delivery areas. Moreover, due to logistical difficulties in making deliveries to certain remote areas, we reserve the right to cancel an order.

Expect a 1-2 business day timeframe for the processing and dispatch of your order. After this, orders within Ontario and Quebec typically take 2-3 working days to arrive, while those in other provinces may take 4-10 days.

Please be aware that during peak holiday seasons, there may be delays due to altered holiday operating schedules and increased order volumes. Orders placed on or just before public holidays may also require a few extra business days for delivery. Our team is committed to ensuring the rapid and efficient shipment of your order.

We encourage our customers to carefully review each product description and confirm that the dimensions, colors, and details meet their expectations before placing an order.

Returns, Exchanges & Pricing policy

Please note that we do not accept returns due to a change of mind. We only accept returns on products with manufacturing defects. The warranty against manufacturing defects is 365 days (1 year). The Manufacturer first approach is to repair the product whenever possible.

Best Rated Finds only accepts exchanges or returns for products identified as faulty. If a product is found faulty upon purchase, we will not accept requests for refunds, credits, or exchanges after 365 days from the purchase date.

We advise you to examine your product immediately upon receipt. If you discover any issues, please contact us right away. Our initial approach is to attempt to repair the problem. If repair is not feasible, we may offer a replacement, or, at Best Rated Finds' discretion, issue a credit or refund.

For all warranty requests, please ensure you include the invoice. Should the product be confirmed as flawed or faulty, Best Rated Finds will bear the shipping costs.

Exchange Policy

We do not offer exchanges.

Pricing Policy

Please be informed that we do not offer price adjustments on items previously purchased which are subsequently advertised at a reduced price. Products sold at a discount are considered final sale and are not eligible for returns, credits, or exchanges.

Warranty

Generally speaking, we warrant the products that we represent for 1 year against manufacturing defects. We can’t warranty based on damage caused by misuse, inappropriate use or normal wear and tear, so please follow the care instructions.

A manufacturing defect is a type of defect that occurs during the production or manufacturing process of a product. It refers to any flaw or error in the product that makes it different from the intended design or specification, and as a result, it may not function properly or may pose a safety risk to the user.

If a product has a manufacturing defect, it will be apparent within the first few days of use.

If the product is a gift, it is the person who made the purchase of the product who must make the warranty claim following the different procedures

To be able to rely on this warranty the customer need to follow the specific care instructions on the Best Rated Finds' website, on your website and in the manuals included with the products.

The warranty does not cover normal wear and tear, cuts or scratches, or damage caused by impacts, accidents or waterborne debris.

The warranty does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.

The warranty does not apply if the products have been used for public use, outdoors for indoor only products or in a corrosive environment.

The warranty does not cover consequential or incidental damages.

Warranty Claim Process

The Manufacturer will examine the product and decide, at its sole discretion, if it is covered under this warranty. If considered covered, the Manufacturer, through its own service operations, will then, at its sole discretion, either will send the replacement parts or repair the defective product or replace it with the same or a comparable product. If it is covered by this warranty, The Manufacturer will pay the costs of repairs and spare parts that Fatboy incur, provided that the product is accessible for repair without special expenditure.

Warranty is to the benefit of the original purchaser of the product. All warranties on products sold within Canada are not transferable beyond the original purchaser.

All warranty claims must be made at our orders departement by sending an email. Proof of purchase (receipt with date of transaction) and photos are essential for all warranty claims.

Availability Warranty

Depending on the brand and product type, certain replacement parts are available for purchase. These may include covers, fillings, chargers, technical components, or specific accessories. Availability may vary from one collection to another.

User manuals, care guides, and assembly instructions provided by our brands are available online on their official websites or through our customer service team. These documents explain how to use, care for, and sometimes repair the products.

The availability warranty does not mean that parts or services are free of charge. Replacement parts are sold separately, and certain services (such as adjustments through a specialized workshop) may involve additional fees depending on the product and the nature of the request.